This document sets out the general terms and conditions of use of the https://ugoexperience.it/ website.
UGo Experience is an agency that allows you to purchase high-level experiences provided by the owner of the application in just a few clicks.
Definitions
In order to enable full understanding and acceptance of these terms and conditions, the following terms, in the singular and plural, shall have the meanings set out below:
Owner: Giuseppe Arpino with registered office in via Bagnulo 237 ,Piano di Sorrento, 80063 Italy, the website https://ugoexperience.it/
Products: the services, sold by the Owner
User: any person accessing the site
Consumer User: the natural person of age who concludes a contract for purposes unrelated to his or her entrepreneurial, commercial, craft or professional activity, if any.
Terms: this contract governing the relationship between the Holder and Users and the sale of the Products offered by the Holder via the site.
Scope of the Conditions
Use of the Application implies acceptance of the Terms by the User. If the User does not intend to accept the Terms and/or any other notes, legal notices, information published or referred to therein, he/she will not be able to use the relevant services.
- The Conditions may be changed at any time.
- The applicable Conditions shall be those in force on the date of transmission of the purchase order or request for supply of a Product.
Before using the site, the User is obliged to read the Terms carefully and to save or print them out for future reference.
The Owner reserves the right to change at its own discretion, at any time, even after the User’s registration, the graphical interface of the Site, the Contents and their organisation, as well as any other aspect that characterises the functionality and management of the Site itself, communicating to the User, where necessary, the relevant instructions.
Purchasing via the Site
All Products offered through the Site are described in detail on the relevant “Experiences” pages. There may be some errors, inaccuracies or small differences between what is published on the Application and the actual Product. Furthermore, any images of the Products are only representative and do not constitute a contractual element.
Purchases of one or more Products via the Site are permitted to Consumer Users.
For natural persons, purchases are permitted only if they are of legal age. For minors, any purchase and/or request for the supply of Products via the Site must be screened and authorised by their parents or those exercising parental responsibility.
The offer of Products through the Site constitutes an invitation to offer and the order sent by the User shall be considered as a contractual purchase proposal, subject to confirmation and/or acceptance by the Owner as described below. Therefore, the Owner shall, at its sole discretion, have the right to accept or reject the User’s order without the User being able to object or complain of anything for any reason whatsoever.
The contract of sale of the Products is concluded with the acceptance by the Controller of the User’s contractual proposal . The Controller shall accept the User’s contractual proposal by sending the order confirmation to the e-mail address indicated by the User, which shall contain the date of the order, the User’s data, the characteristics and availability of the Product, the price or the method of calculating the price, any additional charges and taxes, the delivery and execution times, the methods for exercising the right of withdrawal or its possible exclusion and the guarantee.
The contract for the sale of the Products shall not be deemed effective between the parties in the absence of the foregoing.
In the event that the Product is not available, the Holder shall inform the User of the new delivery or supply terms, asking whether or not he intends to confirm the order. It is understood that the contract shall be deemed to have been concluded in respect of the Products accepted by the Holder.
The User undertakes to verify the correctness of the data given in the order confirmation and to notify the Controller immediately of any errors and shall keep a copy of his order, its confirmation and the Conditions.
Execution of the activity
The user must be punctually present at the meeting point communicated by the supplier. For this purpose, the supplier’s conditions should also be taken into account. If the user is travelling from abroad for the activity, he/she is responsible for the necessary travel documents (passport, visa, etc.) and compliance with health regulations, etc.
Insurance is not included in the price of booking services. The user is responsible for sufficient insurance coverage. We urgently advise the user to take out travel insurance when booking an activity that includes high-risk or outdoor activities. We do not run tours, employ tour guides or set safety standards for activities.
Suppliers are independent partners and not representatives or collaborators of UGo Experience. We are not liable for the actions, errors, omissions, assurances, guarantees, breaches, negligence or transgressions of suppliers or for damage to persons or property or other claims for damages or expenses, arising out of or relating to a booking or activity.
For the calculation of time and deadlines, the time zone of the supplier is decisive.
Prices and payments
For each Product, the price including VAT, if due, is indicated. Where the nature of the Product makes it impossible to calculate the price in advance, the method of calculating the price is indicated.
In addition, any taxes, additional charges, which may vary depending on the method of payment used, shall be indicated. If these expenses cannot reasonably be calculated in advance, there will be an indication of which expenses will be charged to the User.
The Holder reserves the right to change the price of the Products and any additional costs at any time. It is understood that any price changes shall in no case affect contracts already concluded prior to the change.
The User undertakes to pay the price of the Product at the time and in the manner indicated in the Application and to communicate all the necessary data that may be required.
The Site uses third-party tools to process payments and in no way comes into contact with the payment data provided (credit card number, holder’s name, password, etc.).
Should such third party instruments deny authorisation for payment, the Holder may not supply the Products and shall not be held liable in any way.
In the main cases, the prices entered contain all taxes and fees. However, additional local taxes and fees may be charged. If other taxes or fees are charged locally, this is indicated in the activity description.
Prices set by suppliers may be subject to special provisions, e.g. in relation to cancellations and refund of payments made. The user should check before booking if the respective supplier prescribes different conditions.
Invoicing
The User who wishes to receive the invoice will be asked for the invoicing data. The invoice shall be issued on the basis of the information provided by the User, which the User declares and guarantees to be true, releasing the Controller in full indemnity in this regard.
Methods of service provision
The Controller shall provide the services to the User in the manner and within the time limit indicated on the Site and set out in the order confirmation.
In the event that it is not possible to provide the requested services within this period, the User shall be notified in good time by e-mail, stating when it is expected to be possible to provide them or the reasons why provision is impossible.
If the User does not wish to accept the new term or the supply has become impossible, he may request a refund of the amount paid, which shall be credited promptly in the same manner as the payment method used by the User for the purchase within a maximum of 10 days after the Holder has become aware of the request for a refund.
Right of Withdrawal
You have the right to withdraw from the contract, without stating reasons, within 14 days. The withdrawal period expires after 14 days from the day on which you, or a third party other than the carrier and designated by you, acquires physical possession of the last good. To exercise the right of withdrawal, you must inform us EMAIL LINK
In the event of a properly exercised withdrawal, the Controller shall reimburse the User for the payments received, in the same payment method used by the User for the initial transaction, without undue delay and in any event within 14 days from the date on which the User communicated that he is withdrawing from the contract.
The User acknowledges and accepts that he loses his right of withdrawal after the complete performance of a service. If the service has not been fully performed and the User wishes to withdraw from the contract, he shall nevertheless remain obliged to pay the Holder an amount in proportion to what has been performed up to the time he exercised his right of withdrawal.
Effects of withdrawal
If you withdraw from this contract, you shall be refunded all payments you have made to us, including the costs of delivery (with the exception of any additional costs resulting from your choosing a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event no later than 14 days from the day on which we are informed of your decision to withdraw from this contract.
Such refunds will be made using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any costs as a result of such refund. You are requested to return the goods or deliver them to us without undue delay and in any event within 14 days from the day you informed us of your withdrawal from this contract. The deadline is met if you return the goods before the expiry of the 14-day period.
Withdrawal form
(complete and return this form only if you wish to withdraw from the contract).
Limitation of Liability
The Holder shall not be liable for any damages, losses and costs incurred by the User as a result of the non-performance of the contract for reasons not attributable to him, the User being entitled only to a full refund of the price paid and any additional charges incurred.
The Cardholder assumes no liability for any fraudulent or unlawful use that may be made of credit cards and other means of payment by third parties, as it does not in any way come into contact with the payment data used (credit card number, cardholder’s name, password, etc.).
The Owner shall not be liable for the incorrect use of the Site by Users or third parties or for the issuance of incorrect documents or tax data due to errors in the data provided by the User, the latter being solely responsible for the correct input
In no event shall the Holder be liable for more than double the amount paid by the User.
The Activity Provider
The provider may cancel the activity on the agreed date without observing a period of notice if weather conditions, measures stipulated by the authorities, strikes or other external and unforeseeable circumstances or circumstances that can only be avoided by disproportionate efforts on the part of the provider and that are beyond the provider’s control (in particular force majeure events) make it impossible or considerably more difficult or endanger the performance of the activity. In this case, the booking price paid for the cancelled activity shall be refunded by request.
Privacy and Policy
Personal data will be protected and processed in accordance with the Privacy Policy, which can be found at privacy-policyhttps://ugoexperience.it/privacy
Customer service
7.1 Our customer service can be reached at Contact Us. We can be reached via chat or e-mail (info@ugoexperience.it).
